Refund Policy
Indicators are digital products delivered instantly. Because of that, refund eligibility is more limited than physical goods — but if something genuinely doesn't work, we'll make it right.
Eligible for a Refund
- Indicator fails to install or load on a supported NinjaTrader 8 build, and we can't resolve it within reasonable support effort
- Critical bug that materially prevents the indicator from doing what's described on the product page
- License key was never activated on a NinjaTrader machine (unclaimed)
- Duplicate purchase made in error (within 14 days)
Not Eligible
- You changed your mind, "didn't end up using it," or no longer want it (and the license is activated)
- You expected the indicator to generate trading profit (indicators are tools, not signals — see Risk Disclaimer in Terms)
- You're using an unsupported platform (e.g. NinjaTrader 7, MetaTrader, TradingView)
- The license has been activated on a NinjaTrader machine and used for live trading
- More than 14 days have passed since purchase
How to Request a Refund
Email support@edgetradetools.com or use the support chat at the bottom right of any page. Include:
- Order email and approximate purchase date
- Indicator name and license key from your confirmation email
- What's not working — screenshots or a short video help massively
I'll usually respond within 24 hours. If the issue is fixable, I'll fix it. If a refund is warranted, it's processed back to the original card via Stripe and typically lands in 5–10 business days.
License Revocation on Refund
When a refund is issued, the corresponding license key is revoked and the indicator will stop working in NinjaTrader. Continued use after refund is a violation of the Terms of Service.
Chargebacks
Please contact me before disputing a charge with your bank. Most "issues" are misunderstandings I can resolve in a single message. Filing a chargeback without first reaching out may result in your license being permanently revoked.
Risk Disclosure: Futures and forex trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing one's financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.
Hypothetical Performance Disclosure: Hypothetical performance results have many inherent limitations. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. Hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk of actual trading. The ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all which can adversely affect trading results.
Live Trade Room Disclosure: This presentation is for educational purposes only and the opinions expressed are those of the presenter only. All trades presented should be considered hypothetical and should not be expected to be replicated in a live trading account.
Testimonial Disclosure: Testimonials appearing on this website may not be representative of other clients or customers and is not a guarantee of future performance or success.